NOTE: Orders placed on or after 8/23/22 will not ship until mid to late September.
NOTE: Orders placed on or after 8/23/22 will not ship until mid to late September.
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Policies

CUSTOM ORDERS

Full payment is due at time of order before any work begins. For design work, original quotes price includes three rounds of revisions and additional edits may incur charges. Customer is responsible for proofreading and approving all copy for spelling, dates and other information included in design.

Price quotes are based on described project and estimated quantities; if final project is significantly different, additional fees may apply.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for return shipping unless due to defect in product.

We do not offer returns or refunds for digital file purchases.

To complete your return, please contact us via email to make arrangements. We do not accept "forced returns," or a return without previous communication.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS

Only regular priced items may be refunded, sale items are final and cannot be returned. We are unable to offer price adjustments for items in completed orders.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pewpewlasercraft.com and send your item to: 17748 Lower Colfax Rd. #24, Chicago Park, CA, 95712. Exchanges will not be processed without prior email contact.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

Orders that qualify for free shipping will be sent via Pew Pew Lasercraft's chosen mail class. If you require a specific or expedited shipping, there will be additional charges.

We are not responsible for shipments to incorrect addresses. If a package is returned for insufficient address or similar reason, the buyer is responsible for shipping costs to resend. Force returned orders will not be refunded.

To return your product, please email us at hello@pewpewlasercraft.com and you should mail your product to: 17748 Lower Colfax Rd. #24, Chicago Park, CA, 95712. Return/exchange shipments will not be processed without prior email contact.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.